Hi all, had this posted in another area of the forum, but was advised to post here also... hope someone can help
We're currently looking into the SNMP trap functionality that our ITSM tool (ServiceNow) has available & would like to configure Solarwinds alerting to send traps to this in order to automatically raise the relevant 'tickets'
However, looking on both ServiceNow forums & also on here, I have to say, haven't found a wealth of information (lot's of noise)... So, my questions regard this are
- Has anyone managed to implement a similar setup (perhaps even with another ITSM tool) & would be willing to share what process they went through to enable this? Or give some tips?
- Where I might start looking in order to find out some solid information on this subject so that I can attempt to get this function in place?
- Has anyone come up against any 'limitations' with this kind of setup?
- Any other info would be welcomed 
Yeah, so in short, for an example, Disk space alert is triggered > Solarwinds sends a trap to ServiceNow > ticket is raised with relevant info > Actions taken as required OR reset detected in Solarwinds > further trap sent that closes the ticket in ServiceNow - obviously would also be looking at other types as well
If I can clarify or elaborate on the above at all, give me a shout
Thanks in advance,