I really enjoyed and thought valuable the UX on reporting. Based on a secondary conversation on that call and some of the posts I have seen on Thwack, I think you all need a UX to address your sales team.
I just sent a detailed email to our regional sales manager.
For as awesome as this company is in Marketing, Support, Product Management and this community, your sales is the worst run organization I have experienced in 23 years in the business.