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email alerts -> Ack URL - websites [table] doesn't use FQDN

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is there a way to FORCE SW to use FQDN when dealing with Orion infrastructure servers (main engine, pollers, and web servers)?

I have migrated my environment to a new domain that everything will eventually be migrated to, but users will never be on that domain.

What broke:

email alerts that go out have an "ack" URL that points to the main server (no option here that I'm aware of).

I think it just uses the alerting engine's server name - which translates to just the host name, not the FQDN.

 

I need a permanent fix to this.  If I update the websites table manualy - everytime I do an update, it adds the server again without FQDN and causes other issues.

also opened ticket on this...599631

 

Thanks in Advance


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