We have two (2) KG-250 in our network that are not pingable or manageable from Orion NPM console. Both KG-250 are pingable from a DOS window on the Solarwinds server and from other devices in the network. The KG-250 can ping our Solarwinds server.
Because of this issue, our KG-250's remain unmanageable in Solarwinds.
When I ping the KG-250 from the Orion console, the request immediately times out. The KG-250 is configured properly in Solarwinds. We have KG-255 models that are detected in Solarwinds. MIBS are current.
Sniffer trace shows ICMP request reaching the KG-250 and the reply being received by the Orion application.
Can anyone offer input on how to resolve this. Thank you.