Hello Experts,
I have a trigger alert, see attached, that fails to send an email when the alert is triggered.
I ran a test on the alert and I got the following result:
| 8/15/2014 10:55:11 AM: | Initiating test for alert Alert me when BGP status has changed from Established. |
| 8/15/2014 10:55:11 AM: | Retrieved 1 actions for alert Alert me when BGP status has changed from Established. |
| 8/15/2014 10:55:11 AM: | Preparing action type EMail to test alert Alert me when BGP status has changed from Established. |
| 8/15/2014 10:55:44 AM: | Email 'Alert!! MPLS BGP Neighbour 10.137.175.1 of jmeu-london-colo01 is Full or Missing!' from '"Network Performance Monitor" <SolarWinds@jmuk.com>' to '"Carlton.Patterson@matthey.com" <Carlton.Patterson@matthey.com>' has been handed to the local mail handler for alert Alert me when BGP status has changed from Established. However, the mail handler had the following error: |
Email message sent via SMTP Server 192.168.1.120 To:"Carlton.Patterson@matthey.com" <Carlton.Patterson@matthey.com> From:"Network Performance Monitor" <SolarWinds@jmuk.com> Subject:Alert!! MPLS BGP Neighbour 10.137.175.1 of jmeu-london-colo01 is Full or Missing! Body:BGP Neighbour Has been removed or missing? False
Node name: <b>jmeu-london-colo01</b>
Neighbour IP Address: <b>10.137.175.1</b>
BGP Status with Neighbour: <b>Full</b>
Click on following link for circuit and interface details
http://uswagrswd01/Orion/DetachResource.aspx?ResourceID=311&NetObject=NN:254
EXCEPTION STACK: --> The transport lost its con
| 8/15/2014 10:55:44 AM: | Action type EMail for alert Alert me when BGP status has changed from Established failed to complete successfully. |
| 8/15/2014 10:55:44 AM: | Completed action type EMail for alert Alert me when BGP status has changed from Established. |
| 8/15/2014 10:55:44 AM: | Completed test for alert Alert me when BGP status has changed from Established. |
I have opened a ticket with Solarwinds, but any help you can give me will be greatly appreciated...
Cheers
Carlton