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Having trouble adding user accounts from an Active Directory trusted domain in a forest outside the SolarWinds Domain

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I was wondering if anyone has experienced any problems with SolarWinds being able to add user

accounts from an Active Directory trusted domain in a forest that is outside of the domain that

SolarWinds is a part of.

 

Our SolarWinds domain is a four server domain called oss.ad.oss.ntta.com and we are able to query

and add accounts from that domain via the SolarWinds Orion web portal fine, but we also have created

a two-way domain-wide authentication trust with another four server domain called us.ad.ntta.com.

The 8 domain servers are all communicating with each other correctly and a two-way trust is validated

between the two domains using domain-wide authentication. But if I try to query for user accounts

in the us.ad.ntta.com domain with SolarWinds account creation page, it gives me an error message

saying that the domain is invalid.

 

Any ideas why I can't query accounts from another trusted forest domain?


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