Ok .. I have a reset action that is then using the SWIS and trying to pull out of the corresponding AlertStatus record the contents of the Notes field ... the intent is to then take this ticketing data and close a ticket on a back end system.
I just worked through with some help getting the SWIS select call working .. meaning .. before the alert has reset .. I can run a SWIS PowerShell script to pull out the Notes field for a given AlertStatus record with a certain ${AlertDefId} ${NodeID} ${ObjectName}.
However, when I try to do this inside of a Reset action ... the query is returning nothing ... so I suspect the design is one where that record is deleted by the time any Reset actions are taken.
Is this assumption valid?
If it is .. is there any way to get the Notes field out of this AlertStatus field as part of a Reset action?
Thanks for any assistance.
-Gerald