All,
I have started having an issue with scheduled reports. We have some custom views that we use to generate daily and weekly interface traffic charts (very basic view that only includes min/max/avg throughput for an interface). These used to work flawlessly, but recently I have been told that the attached PDF files in the emails are no longer displaying the chart. What makes this even harder to troubleshoot is that when I manually kick-off the scheduled report, it comes through fine, but if left to run at it's scheduled time, it exhibits the issue.
I edited some of the config file values in C:\Program Files\SolarWinds\Orion\ExportToPDFCmd.exe.config hoping that this would help the issue, but this morning's round of reports still has the problem...
<?xml version="1.0"?><configuration> <configSections> <section name="log4net" type="log4net.Config.Log4NetConfigurationSectionHandler, log4net" requirePermission="false"/> <sectionGroup name="userSettings" type="System.Configuration.UserSettingsGroup, System, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089"> <section name="ExportToPdfCmd.Properties.Settings" type="System.Configuration.ClientSettingsSection, System, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" allowExeDefinition="MachineToLocalUser" requirePermission="false"/> </sectionGroup> </configSections> <log4net> <appender name="RollingLogFileAppender" type="log4net.Appender.RollingFileAppender"> <!-- <file value="${ALLUSERSPROFILE}\Application Data\SolarWinds\${USERNAME}-Dashboard.log"/> --> <file value="${ALLUSERSPROFILE}\Application Data\SolarWinds\Logs\Orion\OrionWeb.log"/> <encoding value="utf-8" /> <appendToFile value="true"/> <rollingStyle value="Date"/> <maxSizeRollBackups value="5"/> <maximumFileSize value="10MB"/> <layout type="log4net.Layout.PatternLayout"> <conversionPattern value="%date [%thread] %-5level %logger - %message%newline"/> </layout> <lockingModel type="log4net.Appender.FileAppender+MinimalLock"/> </appender> <appender name="OutputDebugStringAppender" type="log4net.Appender.OutputDebugStringAppender"> <layout type="log4net.Layout.PatternLayout"> <conversionPattern value="%date [%thread] %-5level %logger - %message%newline"/> </layout> </appender> <appender name="DebugAppender" type="log4net.Appender.DebugAppender"> <layout type="log4net.Layout.PatternLayout"> <conversionPattern value="%date [%thread] %-5level %logger - %message%newline"/> </layout> </appender> <root> <level value="INFO"/> <appender-ref ref="RollingLogFileAppender"/> <appender-ref ref="OutputDebugStringAppender"/> <appender-ref ref="DebugAppender"/> </root> </log4net> <userSettings> <ExportToPdfCmd.Properties.Settings> <setting name="WaitAfterDocComplete" serializeAs="String"> <value>00:00:10</value> </setting> <setting name="NavigationTimeout" serializeAs="String"> <value>00:05:00</value> </setting> <setting name="ConversionDelay" serializeAs="String"> <value>00:00:15</value> </setting> </ExportToPdfCmd.Properties.Settings> </userSettings> <runtime> <enforceFIPSPolicy enabled="false"/> </runtime><startup><supportedRuntime version="v4.0" sku=".NETFramework,Version=v4.0"/></startup></configuration>
The particular report that I have attached here are set to run @ 6AM daily. (others run at midnight on Sundays)
One is the manually run job that does show the chart properly, the other is scheduled job that fails to include the chart...
Orion details: Orion Core 2012.1.0, SAM 5.0.1, NCM 7.0.2, NPM 10.3, IVIM 1.3.0
| ExportToPDFCmd.Exe | 2012.1.5.2202 |
Has anybody else seen this same behavior and resolved it?