I have an advanced alert set up for a custom node table poller. It checks if there is any traffic in a particular queue and emails an alert if there is any over a particular value. The alert detects the issue correctly, however, it sends an alert every 30 minutes. The alert is checked every 10 minutes. I have it to trigger immediately once the condition is met. I do not have the trigger action set to alert me every x minutes until no longer true. I have read the documentation on alerts and have looked through thwack, but I haven't found anything. According to the documentation, I'm under the impression that this should only trigger one time when the condition is met unless you specify otherwise.
I just want one email sent to me when this first happens and I haven't been able to get this alert to do so. What do I need to do to get just one email sent to me when this happens?
thanks,
Rachel