Not Receiving SNMP traps

Hi,

Solarwinds ORION NPM is not receiving traps. I have configured the routers for SNMPv3 and when i debug I can see they are sending traps.

But ORION is not showing. I check ORION SNMP trap service and it is showing as UP.

But when using configuration wizard, I re-installed the service and at the end it says it failed and should contact support

Thanks

Zeeshan