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Default email alerts don't work

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I seem to have found an odd one. I am configuring Alerts, and twice now, I have not been able to trigger an email using whatever trigger action was in that template.

 

What I did was, I copied an existing Alert, and modified it for my own needs, setting up all the trigger conditions and stuff. I get to the Trigger Actions, and configure the email message using the Trigger Action that was already in there, changing the email addresses, etc.. Once I'm done, I press the "simulate" button, and I get an email. I save the alert, and then run a test by triggering the condition (disconnect a test server's NIC for example), and I never receive that email. I can look at the active Alerts for that Node, and I even see that Alert was queued. But for some reason, that email never gets out.

 

What I have to do is copy whatever message variables I want from the original, DELETE the existing Trigger Action, and then create a new email Action. Only then so all of my tests work, and I receive the email notification.

 

So far as I can tell, my newly created Alert looks identical to the one that came over from the Template.

 

What in blazes is going on?

 

thanks

-Paul


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