Hello All,
We have got upgraded our Orion product upto (Orion Platform 2015.1.1, SAM 6.1.1, QoE 2.0, NCM 7.3.2, NPM 11.5.1, NTA 4.1.0, IVIM 2.0.1) four days ago. Where our NCM DB got merged with NPM and NTA DB got seperated from NPM.
But after upgrade we are having below issues-
1- Orion web page has become very slow. Any query is taking long to fetch data. Some times its going to "Webpage cannot be displayed." or "timed out"
2- Getting database connectivity failure event cretaed very frequently. and getting database timeout error.
Event description-
Service was unable to open new database connection when requested.
ThreadAbortException: Thread was being aborted.
Connection string - Data Source=DB_ServerName\Orion;Initial Catalog=NetPerfMon2003;Persist Security Info=False;User ID=DB_account;Password=*******;Connect Timeout=20;Load Balance Timeout=120;Packet Size=4096;Application Name=SolarWinds.InformationService.ServiceV3@domain-Orion;Workstation ID=SolarWinds
3- When checked in the eventlogs of Orion could find below events created every 5 mins.
Event description-
Log Name: SolarWinds.Net
Source: AlertingEngine
Date: 5/18/2015 7:10:21 AM
Event ID: 0
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Server name
Description:
2015-05-18 07:10:21,987 [AlertCheckingThread] ERROR Error - Error in UpdateRowsThatAreTriggered() - AddEditAlertStatus
System.Data.SqlClient.SqlException (0x80131904): A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: SQL Network Interfaces, error: 26 - Error Locating Server/Instance Specified)
at System.Data.ProviderBase.DbConnectionPool.GetConnection(DbConnection owningObject)
at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection)
at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)
at System.Data.SqlClient.SqlConnection.Open()
at SolarWinds.Orion.Common.DatabaseFunctions.CreateConnection(IsolationLevel isolationLevel, Boolean throwException)
at SolarWinds.Orion.Common.SqlHelper.ExecuteNonQuery(SqlCommand command, SqlConnection connection, SqlTransaction transaction)
at AlertingEngine.CheckAlert.UpdateRowsThatAreTriggered()
ClientConnectionId:00000000-0000-0000-0000-000000000000
2015-05-18 07:10:21,987 [AlertCheckingThread] ERROR Error - Error in UpdateRowsThatAreTriggered() - AddEditAlertStatus
System.Data.SqlClient.SqlException (0x80131904): A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: SQL Network Interfaces, error: 26 - Error Locating Server/Instance Specified)
at System.Data.ProviderBase.DbConnectionPool.GetConnection(DbConnection owningObject)
at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection)
at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)
at System.Data.SqlClient.SqlConnection.Open()
at SolarWinds.Orion.Common.DatabaseFunctions.CreateConnection(IsolationLevel isolationLevel, Boolean throwException)
at SolarWinds.Orion.Common.SqlHelper.ExecuteNonQuery(SqlCommand command, SqlConnection connection, SqlTransaction transaction)
4- On Orion main polling engine getting all the solarwinds processes consuming high CPU utilization.
I would request all the experts to provide their valuable suggestions to fix this issue.
Thanks
Manoj