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SolarWinds web interface issues for Active Directory login

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Haven't been able to find much in the way of solid idea's on what's going on, so hopefully someone here can point me in the right direction.

 

On SolarWinds, our standard user account creation policy is to add Active Directory security groups to enable user login.  We create security groups for each of our sites.  The user/s is/are then placed into that security group.  They'll then go to their web browser to log in.

 

The confusing part to this is some sites will work, while others do not.  So, any idea's on why this is happening would be useful.  Here's some of my troubleshooting steps:

 

- I've had them log into different computers

- Clear the browser cache

- Verified their settings against a known good group

 

Help!


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