I'm in the process of converting a few of our alert emails and I'm wondering if there is an easy way to do what I'm aiming to accomplish.

If a group goes down, for X number of minute an alert email is fired with some basic information such as time, link to group on Orion etc. On other network monitoring software I've used it's always been possible to include a chart of some description into the alert email such as a utilization chart on a utilization alert and so on. So I'm trying to do something a bit similar. I've had some limited success so far and can quite easily insert a chart into the body of the email for the whole day by doing the following

/Chart.aspx?ChartName=ContainerAvailability&NetObject=C:${GroupID}&Period=${MM}/${DD}/${YYYY} 0:00 AM~${MM}/${DD}/${YYYY} 11:59:00 PM&SampleSize=1M&ShowTrend=False&Width=640

However I'm having difficulty finding a way to do the same thing for different time frames such as a 7 day chart. Is there any way to manipulate the returned values of variables so that a date returning 14 can become 7, or a time of 11:00 can become 10:00?

Or maybe I'm doing things in an overly complicated way and have completely missed something. Wouldn't be the first time!

I would like to use ORION NPM to monitor and alert on our wireless access points that are managed by Cisco controllers.

Currently I am able to monitor the controller (4400) and its associated Thin Access Points and connected clients.  I would like to be able to send an alert when one of the APs goes down.

I have set up as a test, the "Alert me when a Thin Wireless Access Point goes down" alert with a trigger action to send me an email.

The trigger condition is "status is equal to down".  The problem I have...i think...is when an AP goes down in our organization the WLC drops it from control and monitoring and when ORION runs the next poll it see the AP as"non-existent" instead of status down.  In other words...after the poll is completed the AP no longer shows in ORION to alert on.

Has anyone else come across this issue.

Thanks for your help.

Ryan

I'd like to find a global port monitoring setting to check or enable that would tell me when any port or interface begins experiencing errors at higher rates.

Examples:

• Discards happen at the rate of X-per-second
• Collisions start to occur at a rapid rate

What tool and settings do you use to see this and be notified more quickly than simply displaying a passive View or Resource or Widget that display "Top X Discards or Errors Today" (or in the last hour, etc.).?

Hi All,

first time posting a question. I am new to Orion NPM 12.2 and attempting to create a new view with department-relevant-tables. I have managed to set up one row successfully, but for my second, I would like get a status on all of the members of a group that I created. When prompted for the resource for the next row, I chose Custom Query. Now what I need is the SWQL query that provides the status of all of the nodes in group "myTest"

I could also try to filter by a custom property. I have several to choose from and can create one too, if necessary.

It seems to me that this is a logical way to do what I want to do, but I am surprised by the dearth of examples of this. Perhaps I am overlooking a simpler, obvious way of doing the same thing.

Can anyone assist or point me in the right direction?

Cheers!

-biking_viking

This article provides quick & basic steps  how you can troubleshoot Solarwinds application in case of failure "SYSTEM DOWN"situation .

This article will cover following key points and more .

Quick fast resolution and isolation of your System Down issues

Server in isolated environment / Unable to send diagnostic to Solarwinds or WebEx session not allowed

Faster response from Solarwinds Tech Support Center

Performance and Health Check / Resolving Performance issues

Tips and Tricks opening up Support Ticket with Solarwinds

Common System Down Situations

✘ Orion Web Console is Down

✘ Orion Polling is Down

✘Orion Services flapping

✘Orion Server is not responding

✘Orion Web console loading with Errors

✘Orion Server Disk is filling up quickly

Orion Services flapping

Orion Services Manager  If you have noticed any service is flapping / Unable to start follow the steps.

                                                            Check free disk space on  Orion Server & SQL server

                                                            Check if you are using SQL Express Edition which have 10 Gig limit

                                                            Disable antivirus

                                                    Clear C:\Windows\Temp  folder

                                                            Reboot the System and check the Services are backup UP

                                                           Check if there is any other user is not logged on to the Orion Server > Task Manager > Users (Log off them)

                                                    Logon to the Orion Server with Local Administrator account (NOT WITH DOMAIN ADMIN)

                                                    Then repair the Solarwinds Orion Core Service & Configuration Wizard as below

1. Log in to Orion NPM Server as a Windows Local Administrator.
2. Click Start > Control Panel > Programs and Features.
3. Right-click SolarWinds Orion Core Services, and select Repair.
   After the repair, the Configuration Wizard will launched.

                                              Complete the Configuration Wizard just clicking NEXT & YES options

                                                             Note that configuring the website might take a few minutes.

                                                             Complete the above steps and then check the Services are backup again ?

Please Note: Evaluation period is expired (Syslog & Traps )✘ services will not Start.

Important Note: While Running the Configuration Wizard > Keep opening the Orion Service Manager > Make Sure all Orion Services keep on  STOPPEDstate .

If you noticed any service is Flapping during the Configuration Wizard hit the "Shutdown Everything" on the Orion Service Console until you see the Configuration Wizard reached to Configuring Website portion

Important Note:

While running the Configuration Wizard Open the Task Manager > Make sure the CPU and Memory is stable and have not reached up to 100% utilization for longer time period specially when the Solarwinds Services will be started by the Configuration Wizard in the last stage.

                                                                 Failure Situations :

                                                                          ✘ Orion Service repaired failure refused to repair

                                                                 ✘Configuration Wizard failed to connect to the Orion SQL Server

                                                                 ✘ Configuration Wizard failed with Database Configuration Failure Error

                                                                 ✘ Configuration Wizard failure with Website configuration failure

                                                                                Configuration Wizard failed with website failure ? Please use the below KB post

                                                                                Rebuild the Orion Website - SolarWinds Worldwide, LLC. Help and Support

                                                                                          Still have Error

                                                                                          Search in the Solarwinds Success Center

                                                                                          Success Center - SolarWinds Worldwide, LLC. Help and Support

                                                                   Success Situation :

                                                                                Configuration Completed Successfully and all Orion Services are back online

                                                                                          Wait for 10 main

                                                                                          Verify through log file . Open the below log file scroll to the bottom .

                                                                                          C:\ProgramData\SolarWinds\Logs\Orion\BusinessLayerHost.log

                                                                                               Last line will show you about service status.

                                                                                               INFO  SolarWinds.BusinessLayerHost.BusinessLayerHostService - All plugins started

                                                                                        Success but System performance issues ?

                                                                            High CPU / Website Performance issues please check the KB post.

                                                                           My Orion Website & Server is very slow / CPU & Memory Spike what should i check quickly ?

Orion Service logs.

Orion logs are always available under this location (ProgramData is system hidden )

C:\ProgramData\SolarWinds

C:\ProgramData\SolarWinds\Logs\Orion

For Example :

Orion JobEngine is Flapping and Unable to Start .

Open this log file below . (Scroll down to the bottom of the file and check what type of Error you have while this Service failure)

C:\ProgramData\SolarWinds\JobEngine.v2\Logs\SolarWinds.JobEngineService_v2_13.log

Solarwinds Information Service V3

C:\ProgramData\SolarWinds\InformationService\v3.0\Orion.InformationService.log

Solarwinds Recommendation Service is flapping

C:\ProgramData\SolarWinds\Logs\Recommendations\Recommendations.Services.log

SolarWinds Cortex Service flapping

C:\ProgramData\SolarWinds\Logs\Cortex\cortex.log

Configuration Wizard logs

C:\ProgramData\SolarWinds\Logs\Orion\ConfigurationWizard.log

Tips and Tricks opening up Support Ticket with Solarwinds.

Always provide details / Screen shots Or you can upload a Small Video recording about the application behavior where its needed.

Lets Start .

Open up MS word document

Add all screen shots of your issue in the world document and add some description on each of them

If you have any service flapping issue

                    Take a screen shot of the Orion Service Manager with Service Flapping

                    Take Screen shot of Task Manager each Tab

                    If you have  any Error with Configuration Wizard failure take screen shot

                    If your web console is working go to the > Settings > All Settings > Polling Engines (Take Screen shot)

Please must answer these questions

• Time and date issue first occurred
• Describe Any changes at that time the you may have done

                    Provide details when this issue occurred  changes are been made any Windows update / HF Upgrade

• In depth description of your issue
• Include references to screenshots and exactly what happens when the issue occurs in world document
• Troubleshooting steps taken:
• Include all the troubleshooting steps you’ve taken for this issue.
• Have you tried search the Error issue n the Solarwinds Success Center
• Please provide the KB link which you have already tried
• Please make sure you have listed everything you have tried.
• Please add bullet point  steps you have taken and in what order
• Is there Interesting errors:
• Include any interesting log errors you found
• Steps to reproduce:
• If this is reproducible (even intermittently), note the exact steps taken to reproduce the issue in world document
• Your direct line phone number
• Your City Location
• Your working shift / TimeZone

Now Collect your Solarwinds Diagnostics

Open Support Ticket

Ticket Subject : Always add the Error in the Subject what you have in the screen shots / or in the Service Logs .

Now attach the Word Document with the ticket

Once Done .

Upload the diagnostic with the ticket number you have received.

Reply to the ticket email that you have uploaded the Diagnostics

Job Done.

Have about 100 servers that have hardware messages such as this. 

Hardware polling failed: Provider load failure Scope: xxx.xxx.xxx.xxx\root\cimv2\dell[\SSD.Com\svc_monitor] ErrorCode: 0x80041013

I can only assume that it is because they or have been p to v'd.  Any ideas of how to resolve this?

has anyone successfully added a cohesity cluster to solarwinds for monitoring.

Seemingly SW thinks its a normal Linux box and not picking it up as a cohesity box despite the MIB being in the SW MIB file?

How to get the Node wise what are all the parameters configured for Alerts (like ,interface down,node Down...etc)

Those that have been part of the Thwack Community a while may be familiar with the long running Tell us your "Unknown" devices! thread which had been active since 2007. That thread had become too unwieldy, and most of the user submissions had been implemented many years ago. I recently reviewed each and every posting in that thread, verified what had been implemented in-product, and which ones had not so they could be included in a forthcoming release. With that done, it was time to lock that thread for good and start anew. This time, providing a bit more guidance along the way to ensure everyone is successful in providing the necessary information required to properly identify these devices.

What is an 'Unknown' Device anyway?

Orion does its best to automatically identify and classify nodes as they're added to Orion. There are however, new device types and models released all the time. It's entirely possible you might be managing a device right now that Orion is unable to properly identify. You can find these easily by going to [Settings - Manage Nodes], changing the 'Group by:' option to 'Machine Type' and clicking on the 'Unknown' category. It's also helpful to add the 'Polling Method' column to the layout, as this thread pertains exclusively to SNMP managed nodes.

Any SNMP managed nodes listed under the 'Unknown' Machine Type category are prime candidates for submission to this thread. All that's required is that you provide the devices SNMP System Object Identifier (SysObjectID), as well as the Make & Model of the device associated with that SysObjectID. This post is an excellent example of the perfect submission.

What Exactly is a SysObjectID?

I have yet to find a clearer definition for what the SysObjectID (System Object Identifier) is then the following excerpt which can typically be found written in virtually every vendor's MIB file verbatim.

Object Name: sysObjectID
Object ID: 1.3.6.1.2.1.1.2.0
Object Syntax: OBJECT IDENTIFIER
Object Access: read-only
Object Status: mandatory
Object Description: The vendor's authoritative identification of the  network management subsystem contained in the  entity. This value is allocated within the SMI  enterprises subtree (1.3.6.1.4.1) and provides an  easy and unambiguous means for determining `what  kind of box' is being managed. For example, if  vendor `Flintstones, Inc.' was assigned the  subtree 1.3.6.1.4.1.4242, it could assign the  identifier 1.3.6.1.4.1.4242.1.1 to its `Fred  Router'.

Essentially, it's a string of numbers in dotted notation that is (hopefully) unique to at least the manufacturer, and in most cases, to the specific make and model of the device being monitored. It's how we identify for example, that the device vendor is 'Cisco' and the model is a 'Nexus C7018'. All System Object ID's begin with '1.3.6.1.4.1' followed by a number which uniquely identifies the manufacturer. The numbers which then follow typically identify the specific model of the device.

Where Can I Locate the SysObjectID?

If the device is already managed as a Node in Orion then you can locate the SysObjectID in the 'Node Details' resource as shown below, when viewing the node in the Orion web interface.

Node Details

NET-SNMP

Alternatively, you can use NET-SNMP to query the following SNMP OID to return the unique SysObjectID.   1.3.6.1.2.1.1.2.0   Below is an example of the 'snmpget' command line arguments which will return you the SysObjectID for the device.   snmpget -v2c -On -c public 10.199.5.103 1.3.6.1.2.1.1.2.0   The example above is executed against a device with the IP address of '10.199.5.103' using SNMPv2c, with the community string 'public'. Below is a screenshot of the resulting output from that command. The string of numbers and periods highlighted in yellow below is this device's unique SysObjectID.

My Device Incorrectly Appears Listed as 'NET-SNMP'

Linux hosts, virtual appliances, and even some network equipment built on Linux, FreeBSD, etc. are often identified as 'NET-SNMP'. This is because the SNMP Daemon running on those hosts is, you guessed it, NET-SNMP. Unfortunately, these vendors for some reason, have chosen not to implement their own unique SysObjectID, and instead kept the default SysObjectID '1.3.6.1.4.1.8072.3.2.10' which is designated for NET-SNMP. If you have a device such as this, fret not. There are a few options available to you if you'd like these devices to be properly identified by their appropriate vendor's make & model within Orion.

Install The Orion Linux Agent

The easiest solution would be to install the Orion Linux Agent on the device which is reporting itself to be 'NET-SNMP'. The Linux Agent does not rely upon SNMP to identify the machine type or vendor. Instead, the Agent will report the Vendor as 'Linux' and the 'Machine Type' as the Linux distribution running on the device as depicted in the screenshots below.

Red Hat	Citrix XenServer

Modify NET-SNMP Configuration

Another approach is to customize NET-SNMP and Orion to properly reflect the Vendor and Machine Type. Simply following the steps outlined by adatole's post entitled No More Net-SNMP Nodes. This method uses a script osname.sh which is executed when a particular OID is is queried. Next, you would create a custom Device Poller to query that newly created OID and populate the Machine Type value in Orion for that device.

If you find it more fun to follow along, you can watch adatole walk you through the entire process in the following video.

Can't I Just Upload My Vendor's MIB File Here And You figure it Out?

While it would be nice if that's how it worked, unfortunately many (or most) vendors don't include this information within their MIB files. MIB files include a listing of all possible OIDs which could be polled across a wide variety of different devices (typically an entire product family), but it doesn't include the values which are returned by the devices (Enums notwithstanding). For that reason we need users, such as yourself, to post the SysObjectID's in this thread, along with the device vendor and model information so it can be included in our database.

If you'd still like your device's MIB file included in the Orion MIB database, for use with Network Performance Monitor's Universal Device Poller, or the Orion Platform's SNMP Trap Receiver, simply follow the steps outlined in KB article at the link below.  The latest version of the MIB database, containing your submissions, can always be downloaded from within the Customer Portal.

Request additional MIBs to the SNMP MIB browser database - SolarWinds Worldwide, LLC. Help and Support

I've made some changes to the original Google Maps that I introduced about this time last year. This version provides a status icon on the map for each unique latitude and longitude value in the database. I'm leaving the old one up as it is better for environments where a large number of sites exist, and would simply be too cluttered with a status icon at each site.

Prerequisites:

1) Obtain Google API Key for Maps v3

2) Create and populate Custom Properties:

• Country
• City
• Latitude
• Longitude

Installation:

Copy files to the c:\inetpub\SolarWinds\Orion\GoogleMap\

Update your connection string and API key

Create a view in NPM using the Custom HTML resource, configure iFrame

See the movie (how to install the mod):

2013-07-25_10-43-25 - YouTube

Read the book (asp files, readme, notes on GitHub):

https://gist.github.com/BarefootAtomic/a396a12541ff97a2ce1f

Enjoy!

Andrew LaGrone, SCP#1368

We're looking into how thin AP monitoring works today and would like your input.  How does thin AP alerting and other aspects of monitoring thin APs work for you?  Are there areas where you feel we're doing good or bad?  What would you add or remove about our current functionality.

I'm interested in your thoughts!

Hi

Anyone experience the following error:

/MSARKAR

I feel like I'm missing something regarding the filtering options for automatic network discovery.  Under "Monitoring Settings" within one of my discoveries I have it set to "Automatically monitor based on my defined monitoring settings".  Within "Define Monitoring Settings" I want to make it so that things like removable media, Windows Scheduled Tasks, and some interface descriptions simply don't show up in the results.  To this end I've tried numerous different things within the interface settings, where it currently looks like the image below:

I've also tried setting the drop down to "does not match regular expression" with a value of "ISATAP|Miniport|Teredo|Lightweight|Async|Software Loopback|Multiplexor|Kernal|sit0|Null|Backplane|Extended", which did not work.  Further within the "Define Monitoring Settings" my volumes and applications settings look like this:

However, regardless of these settings (or any others I've tried) I *always* get those interfaces, Compact Disks, Floppy Disks, and Windows Scheduled Tasks.  For example:

What am I missing?

I am bit puzzled about Cisco WLC5520 lan controller.

Device is discovered as 1.3.6.1.4.1.9.1.2170 - Cisco5520Wlc device.

However, snmp-walk on that oid fails.

Walking 1.3.6.1.4.1.9.1.1069 (cisco5500wlc)  fails and 1279(ciscoAirCt2504k9) fails.

If i walk the snmp, I get 1.3.6.1.4.1.9.9.512 513, etc - ciscoLwappwlanmib  ???

Does any one know what the correct OID is for Cisco WLC 5520 controller?

WLC5508 has no problem, only 5520 has this problem !

Any Idea?

I'm using Network Sonar Discovery to discovery a large number of switches at specific IP address. I want to import all the interfaces, UP, DOWN, Shutdown. The reason is to Alert on Ports which should be down but have become active. If I schedule this discovery will it import all of the interfaces? Notice when I execute the discovery manually meaning no schedule the interfaces I'm talking about are not selected.

Is there a simple way to have SolarWinds use a different certificate (preferably one from my CA) for its Information Service v2 and v3?  I've found files associated with them, but not sure what could go wrong by changing them.

The 2 files which mention the default self signed certificate are:

C:\Program Files (x86)\SolarWinds\Orion\Information Service\2.0\SolarWinds.InformationService.Service.exe.config

C:\Program Files (x86)\SolarWinds\Orion\Information Service\3.0\SolarWinds.InformationService.Service.exe.config

To be clear, this is not for the IIS certificate, as that has already been updated to the new one.

Thanks for any help.