I too am experiencing the Information Service continuously crash problem. My system has been down for 3 days. I need to consider the possibility that Solarwinds will not find a solution and roll back to NPM 11.0.1 and SAM 6.2.
My pollers have the following installed: NPM 11.5.1, SAM 6.2, VNQM 4.1, NTA 3.11, and WPM 2.1.
I want to rollback from NPM 11.5.1 to NPM 11.0.1 and SAM 6.2 to SAM 6.1.1 .
Can someone my rollback steps are correct?
1. Remove SAM 6.2 from additional pollers
2. Run Configuration Wizard on additional pollers
3. Remove SAM 6.2 from primary poller
4. Run Configuration Wizard from primary poller
5. Remove NPM 11.5.1 from additional pollers
6. Don’t run Configuration wizard on additional pollers
7. Remove NPM 11.5.1 from primary poller
8. Don’t run Configuration wizard on primary poller
9. Restore database backup
10. Install NPM 11.0.1 on primary poller
11. Install NPM 11.0.1 on additional pollers
12. Install SAM 6.1.1 on primary poller
13. Run configuration wizard on primary poller
14. Install SAM 6.1.1 on additional pollers
15. Run configuration wizard on additional pollers