Like the title says, I'm getting "Unable to Connect to the Internet" when running the NPM 12.2 Online Installer on our Windows Server 2012 R2 box.  When I choose "I've fixed the Connection problem" and click "Retry" it pops up with the same error and adds the message "Unable to connect to the internet. A connection could not be opened to https://api.solarwinds.com".  If I browse to that URL in Chrome or Internet Explorer I get the message "api.solarwinds.com is alive!", so that site is definitely reachable from the server... 

Various things I've tried and/or confirmed:

• We don't use any proxies nor do we use Windows Firewall.
• solarwinds.com is added as a Trusted Site in the Internet Control Panel (along with amazon.com, amazonaws.com, and a bunch of other sites)
• While we do have web filtering in the company, it only blocks malicious sites and definitely does not block solarwinds.com (proven by the fact that I can go that api.solarwinds.com URL just fine). 
• I have tried running the installer as an administrator both with a local non-domain account and with a domain account (both the local and domain accounts are local administrators on the server).
• This is a brand new server that has never had SolarWinds installed on it before.
• I have installed the required roles and features according to the SolarWinds Documentation. 

I have installed and upgraded Orion on literally dozens and dozens of servers of various type in the last 5 years, so I am no spring chicken when it comes to this.  I know the obvious solution is to use the Offline Installer, but I really like the concept of the Online Installer and I just don't see any reason why this shouldn't work.  Something funky has to be going on here...  Also, I'm sure opening a support case may be a good thing but I feel like there has to be a relatively simple solution.  Like a Windows setting somewhere that needs to be modified.  Plus, support cases can take a really long time to be resolved, especially if it is an uncommon issue.  I'll do so if I can't get any help here.

I tried googling the error message and searching it on thwack but couldn't find anybody else complaining about this issue.  Am I really the first?  Anybody know why it's saying it can't contact that site when that site can easily be reached from the server via my browser? 

Error Message:

Errors from the Installer Log file:

WARN  (null) SolarWinds.Administration.DataProviders.WebProxyProvider - Failed to create proxy.
System.NullReferenceException: Object reference not set to an instance of an object.

WARN  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.WebProxyDetector - Internet connection test failed.
System.Net.WebException: The request was aborted: Could not create SSL/TLS secure channel.

Other Log Entries that I don't think are relevant since this is a brand new install, therefore the Registry Keys it is talking about shouldn't exist.  I think this is just part of an automatic check it does to determine if this is a new install or an upgrade:

2017-10-25 15:05:07,760 [1] DEBUG (null) SolarWinds.Administration.Utils.RegistryReader - Could not find registry key LocalMachine\Software\SolarWinds\Orion\Core\EvalInstallType
2017-10-25 15:05:07,760 [1] DEBUG (null) SolarWinds.Administration.Utils.RegistryReader - Could not find registry key LocalMachine\Software\SolarWinds\Orion\Core\InstallPath
2017-10-25 15:05:07,760 [1] DEBUG (null) SolarWinds.Administration.Utils.RegistryReader - Could not find registry key LocalMachine\Software\SolarWinds\Orion\Core\InstallPath
2017-10-25 15:05:07,760 [1] WARN  (null) SolarWinds.Orion.Core.Common.RegistrySettings - Failure opening registry key at HKLM\SOFTWARE\SolarWinds\Orion\Core.
2017-10-25 15:05:07,760 [1] WARN  (null) SolarWinds.Orion.Core.Common.RegistrySettings - Failure opening registry key at HKLM\SOFTWARE\SolarWinds\Orion\Core.
2017-10-25 15:05:07,760 [1] WARN  (null) SolarWinds.Orion.Core.Common.RegistrySettings - Failure opening registry key at HKLM\SOFTWARE\SolarWinds\Orion\Core.
2017-10-25 15:05:07,760 [1] WARN  (null) SolarWinds.Orion.Core.Common.RegistrySettings - Failure opening registry key at HKLM\SOFTWARE\SolarWinds\Orion\Core.

Proof that the server can indeed connect to api.solarwinds.com just fine:

I have a growing SolarWinds Orion NPM environment that I am working in.  Can somebody help me understand the Maximum number of Polling Engines, including the primary server, that I can home to a single Orion NPM database?

Thank you,

Jason Henson

Loop1 Systems

http://www.Loop1Systems.com/

I am trying to create a resource(?) that can be updated hourly and be used to track room temperature readings from a CAI WebControl-8 PLC appliance.  I'm not sure if this should be in NPM or SAM.  The field(s) would have to be manually updated from SWIS/SDK/Powershell since the appliance does not support SNMP, only .CGI calls.   Each node could have up to 8 DS18b20 temp sensors to track.

I installed the new Hotfix Bundle for Products with Orion 2017.3 on our primary polling engine this morning without issues.

When I wanted to install on our APE, I get a systems check error that I must use the "Scalability engines installer". However when I use that installer, it does not seem to install any updates.

How do you install hotfixes on APE's now?

Can someone share knowledge disabling TLS1.0 and 1.1 for NPM 12.1? It seem that the web interface is not functioning after disabling in the server.

Hi all!

I have installed Solarwinds and get an error with Solarwinds Job Engine 2 service. This service always fails when I try to start. How to fix that? Who can help us?)

This is a text from log file SolarWinds.JobEngineService_v2_11

2017-10-24 12:21:21,186 [7] FATAL SolarWinds.JobEngine.Diagnostics.Log4NetWcfTraceListener - (null) 

System.ServiceModel Critical: 131077 :

http://msdn.microsoft.com/en-US/library/System.ServiceModel.Diagnostics.UnhandledException.aspxUnhandled exception.  Exception details: System.TimeZoneNotFoundException: The time zone ID 'Local' was not found on the local computer.

   at System.TimeZoneInfo.FindSystemTimeZoneById(String id)

   at SolarWinds.JobEngine.Scheduling.ScheduledJobDAL.MakeScheduledJobInfo(IDataReader reader)

   at SolarWinds.JobEngine.Scheduling.ScheduledJobDAL.EnumerateScheduledJobs()

   at SolarWinds.JobEngine.Scheduling.ScheduledJobDAL.GetThrottleJobDescriptions()

   at SolarWinds.JobEngine.Scheduling.JobSchedulerFactory.InternalThrottleJobDescriptionDAL.<GetThrottleJobDescriptions>b__2(IThrottleJobDescriptionDAL x)

   at System.Linq.Enumerable.<SelectManyIterator>d__16`2.MoveNext()

   at System.Collections.Generic.List`1..ctor(IEnumerable`1 collection)

   at System.Linq.Enumerable.ToList[TSource](IEnumerable`1 source)

   at SolarWinds.JobEngine.Scheduling.JobSchedulerFactory.InternalThrottleJobDescriptionDAL.GetThrottleJobDescriptions()

   at SolarWinds.JobEngine.Throttling.ThrottleScaleFactorCalculator.EnsureInitialized()

   at SolarWinds.JobEngine.Throttling.ThrottleScaleFactorCalculator.CalculateScalingFactors()

   at SolarWinds.JobEngine.Scheduling.JobScheduler.Start()

   at SolarWinds.JobEngine.Routing.Router.Start(ICredentialHandler credentialHandler)

   at SolarWinds.JobEngineService.v2.JobEngineServiceApp.RunFullEngine()

   at SolarWinds.JobEngineService.v2.JobEngineServiceApp.Start(ServiceOperationMode operationMode, CommunicationSettings settings)

   at SolarWinds.JobEngineService.v2.JobEngineServiceApp.Start()

   at SolarWinds.JobEngine.ServiceProcess.SolarWindsService.ServiceStart()

   at System.Threading.ThreadHelper.ThreadStart_Context(Object state)

   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)

   at System.Threading.ThreadHelper.ThreadStart()SWJobEngineSvc2.exeSystem.TimeZoneNotFoundException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089The time zone ID 'Local' was not found on the local computer.   at System.TimeZoneInfo.FindSystemTimeZoneById(String id)

   at SolarWinds.JobEngine.Scheduling.ScheduledJobDAL.MakeScheduledJobInfo(IDataReader reader)

   at SolarWinds.JobEngine.Scheduling.ScheduledJobDAL.EnumerateScheduledJobs()

   at SolarWinds.JobEngine.Scheduling.ScheduledJobDAL.GetThrottleJobDescriptions()

   at SolarWinds.JobEngine.Scheduling.JobSchedulerFactory.InternalThrottleJobDescriptionDAL.&lt;GetThrottleJobDescriptions&gt;b__2(IThrottleJobDescriptionDAL x)

   at System.Linq.Enumerable.&lt;SelectManyIterator&gt;d__16`2.MoveNext()

   at System.Collections.Generic.List`1..ctor(IEnumerable`1 collection)

   at System.Linq.Enumerable.ToList[TSource](IEnumerable`1 source)

   at SolarWinds.JobEngine.Scheduling.JobSchedulerFactory.InternalThrottleJobDescriptionDAL.GetThrottleJobDescriptions()

   at SolarWinds.JobEngine.Throttling.ThrottleScaleFactorCalculator.EnsureInitialized()

   at SolarWinds.JobEngine.Throttling.ThrottleScaleFactorCalculator.CalculateScalingFactors()

   at SolarWinds.JobEngine.Scheduling.JobScheduler.Start()

   at SolarWinds.JobEngine.Routing.Router.Start(ICredentialHandler credentialHandler)

   at SolarWinds.JobEngineService.v2.JobEngineServiceApp.RunFullEngine()

   at SolarWinds.JobEngineService.v2.JobEngineServiceApp.Start(ServiceOperationMode operationMode, CommunicationSettings settings)

   at SolarWinds.JobEngineService.v2.JobEngineServiceApp.Start()

   at SolarWinds.JobEngine.ServiceProcess.SolarWindsService.ServiceStart()

   at System.Threading.ThreadHelper.ThreadStart_Context(Object state)

   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)

   at System.Threading.ThreadHelper.ThreadStart()System.TimeZoneNotFoundException: The time zone ID 'Local' was not found on the local computer.

   at System.TimeZoneInfo.FindSystemTimeZoneById(String id)

   at SolarWinds.JobEngine.Scheduling.ScheduledJobDAL.MakeScheduledJobInfo(IDataReader reader)

   at SolarWinds.JobEngine.Scheduling.ScheduledJobDAL.EnumerateScheduledJobs()

   at SolarWinds.JobEngine.Scheduling.ScheduledJobDAL.GetThrottleJobDescriptions()

   at SolarWinds.JobEngine.Scheduling.JobSchedulerFactory.InternalThrottleJobDescriptionDAL.&lt;GetThrottleJobDescriptions&gt;b__2(IThrottleJobDescriptionDAL x)

   at System.Linq.Enumerable.&lt;SelectManyIterator&gt;d__16`2.MoveNext()

   at System.Collections.Generic.List`1..ctor(IEnumerable`1 collection)

   at System.Linq.Enumerable.ToList[TSource](IEnumerable`1 source)

   at SolarWinds.JobEngine.Scheduling.JobSchedulerFactory.InternalThrottleJobDescriptionDAL.GetThrottleJobDescriptions()

   at SolarWinds.JobEngine.Throttling.ThrottleScaleFactorCalculator.EnsureInitialized()

   at SolarWinds.JobEngine.Throttling.ThrottleScaleFactorCalculator.CalculateScalingFactors()

   at SolarWinds.JobEngine.Scheduling.JobScheduler.Start()

   at SolarWinds.JobEngine.Routing.Router.Start(ICredentialHandler credentialHandler)

   at SolarWinds.JobEngineService.v2.JobEngineServiceApp.RunFullEngine()

   at SolarWinds.JobEngineService.v2.JobEngineServiceApp.Start(ServiceOperationMode operationMode, CommunicationSettings settings)

   at SolarWinds.JobEngineService.v2.JobEngineServiceApp.Start()

   at SolarWinds.JobEngine.ServiceProcess.SolarWindsService.ServiceStart()

   at System.Threading.ThreadHelper.ThreadStart_Context(Object state)

   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)

   at System.Threading.ThreadHelper.ThreadStart()

Timestamp=3740734090

Hi Guys,

I know it's a bit off topic or something not appropriate in this Forum (I cannot find any fields related to this topic).

We are looking for a Dedicated Solarwinds Administrator, our company is located in the Philippines.

The candidate should know how to administer and manage the Solarwinds. Now I need also a concrete job description and qualifications/competencies for this position.

Any idea and also any referral?

Thanks.

Hi,

Please how can I create a Mac Address change report on NPM that will capture the previous mac address of a device before a change and the new mac address after the change?

I'm only able to make do with the alerts so far but I think a report will be more informative.

I don't know if anyone else has seen this bug yet, but this morning I found some devices mis-identified as Cisco ASA devices.  As a result, these devices have the new ASA Summary and tabs and not the default Node Summary tabs.  I was able to convert one back by changing the View Type from (default) to Node Details - Summary.  The second device I tried to change the view on has not reverted even after selecting the Node Details - Summary and forcing a Rediscover and Poll Now.

I discovered this issue on 2 models so far:

Cisco 891 ISR - ok, this one has VPN, but I needed to look at something from the Node - Network tab when this remote site went down, and those details are no longer on the new ASA views.

Cisco 3560CX - This one is a layer 2 switch, no firewall or VPN capability even.  WS-C3560CX-12PC-S

I need to review some other devices to see if this is happening on more models.

I am trying to have an alert trigger the execution of a program with variables. The problem I have is the specific variable for the program I cannot figure out.

Currently I am trying to use 2 variables ${IP_Address} and ${MAC}. Unfortunately the ${MAC} is not returning the MAC Address.

Here is the program being executed.

"C:\Program Files (x86)\SolarWinds\Toolset\WakeOnLAN.exe" -IP ${IP_Address} -MAC ${MAC} -EXIT

Is there a way to get the MAC address variable to work?

Thanks,

D

Hi there,

Is anyone who is running Orion Platform 2017.3.1 able to copy the text, reporting the versions, displayed at the bottom of the web console?

I can't and I find it odd. There may be a good explanation to this.

I’ve got a few on-premise Additional Web Servers running on port 80 and have got our F5 chaps to establish a VIP for them. I have no access to the F5; I’m just a user of its service. I understand that there are two ways that the F5 can automatically take a server out of the pool (for maintenance or because I feel like it)

1. if it does not respond to port 80 and
2. that there is an option to include a text file in the root of IIS for the F5 to inspect

Logging in as either a local Orion user or an AD authenticated security group account I can directly browse to each of the websites without issue, but when using the new VIP I get various error types. Sometimes the home screen is painted up and almost immediately it is overlaid with a popup saying that my session expired. I can see that some of the home screen’s resources are populated underneath the popup, but not all. I can see that All Nodes & All Active Alerts (Server error: The server method ‘GetTreeSection’, failed), Map (There was an error), Hardware Health Overview (Loading), but All Transactions and End of Support Devices are correctly populated. Sometimes I do get logged in and can move from screen to screen, but after a few screens I’ll get “The session timed out” error.

It smells to me that our F5 is not configured properly for Orion.

Does anyone know if all of a view's widgets are populated from one web server or does each widget make a discrete call – and therefore potentially a different web server?

Are there any guidelines on configuring an F5 for Orion?

Do I have to make any changes to Orion to support an F5?

Is an F5 the best option or is there another recommended solution?

Any other comments? Please let me know

The first thing i would recommend to use theNavigation Tabs . This will reduce the amount of load on single page to load .

Only Add "Resources" which you really need to load on the First Tab (Summary Home Page )

Do not overload single Tab with resources .

Netowrk Atlas High resolution MAP background Even not to use any Map background  page will load extremely quick

Resource Time Period Try to use the Less Hours / or less amount say Last 10 Events / Last Hour

Use Multiple Navigation Tabs

Move extra load to other tabs you do not need to view on summary page .

move the resources to each Tab / Add more tabs if needed Do not over load single Tab

When using any Resources try to use the Less Hours / or less amount say Last 10 Events / Last Hour

Use Top XX Type of Resources and Try to use less amount to load such as 10 / 5 Top

Try not to use more then 2 Column unless you really need to do that and do not overload with Resources.

I'm having a hard time trying to get a report to give the individual min/max/average bandwidth utilization as well as a total of all the interfaces together.  I can get the individual interfaces just fine, but the sum of all of them just doesn't add up right.

Hi team

I need to know if It's possible with the last release of NPM 12.2 to define polling intervals per group of nodes ?

#thankyou

I have both NPM 12.1 and SRM 6.4. I need to alert when 2 or more physical disks on the same node are down. I can see how to use the Advanced Trigger conditions to do this for multiple disks, but I think it will probably alert when at least two disks are down even if they are on different nodes. I mention that I have SRM as well because I'm not sure if I will need a separate alert for physical disks that are part of an array. I need for this alert or alerts to cover any physical disk. Any ideas please? Thanks in advance.

Anyone experience issues with appstack environments after upgrade? When I go into appstack and select a layout from the drop down it reverts back to the default Layout. And on all of the displays in which custom Appstacks are used they are only displaying the default.

I have vulnerabilities that are showing up on Solarwinds using port 5671. I've been trying to search the web for resolutions, but have not been able to make much progress. List of vulnerabilities are CVE-2016-2183, CVE-2016-6329, SSL Certificate Cannot Be Trusted, SSL Certificate Chain Contains RSA Keys Less Than 2048 bits, SSL Certificate with Wrong Hostname, SSL Medium Strength Cipher Suites Supported, SSL Self-Signed Certificate, SSL Weak Cipher Suites Supported and CVE-2015-4000. The only link that I've found is for the first 2 CVEs, but following the steps did not mitigate the vulnerabilities.

https://support.solarwinds.com/Success_Center/Network_Performance_Monitor_(NPM)/Sweet32_and_SolarWinds_Orion_products_-_CVE-2016-2183_and_CVE-2016-6329

I'm using NPM 12.1 and SAM 6.4. I've put in a support request to SW, but I figured I'd see if the Thwack community had any additional information to offer. Thanks!

I installed the new Hotfix Bundle for Products with Orion 2017.3 on our primary polling engine this morning without issues.

When I wanted to install on our APE, I get a systems check error that I must use the "Scalability engines installer". However when I use that installer, it does not seem to install any updates.

How do you install hotfixes on APE's now?

I am looking for input on training videos for one of the other members of my team that is going to be working with me in SolarWinds. I have been going over the SolarWinds site and Thwack and have a bunch of videos and links but just looking for input to see what others have done if anything.  This is what I was thinking about for training materials.

1. Start with Orion that way they can understand the foundation that SW is built on.

2. Nodes - go over what a node is and how to add a node.

3. Alerting - what is alerting and how to configure a basic alert

4. SAM - go over the what SAM is and how it works.

At this point I am just working on this - we have DPA, VIM, NCM, VNQM, etc... but want to focus on Orion and alerting basics.  Thanks!